Refund and Return Policy
Thank you for shopping with us. This policy explains our rules for returns and refunds on www.playminiature.com.
1. Return Eligibility
Return Requirements
To be eligible for a return:
- Items must be unused and in original condition
- Original packaging and tags must be included
- Return must be initiated within [30] days of delivery
- Proof of purchase (order number) is required
Non-Returnable Items
The following cannot be returned:
- Personalized or custom-made products
- Digital downloads and gift cards
- Final sale or clearance items
- Intimate apparel (unless defective)
2. Return Process
How to Return
Follow these simple steps:
- Email us at [email protected] for return authorization
- Receive your RMA number and return instructions
- Package item securely with all original materials
- Ship to our return address using a trackable method
- Keep your tracking information until process is complete
3. Refunds
Refund Processing
After we receive and inspect your return:
- Refunds are issued within 5-10 business days
- Original payment method will be credited
- Original shipping costs are non-refundable
- You will receive email confirmation of your refund
4. Exchanges
For size or color exchanges:
- Contact us within the return period
- Exchange depends on product availability
- Price differences will be adjusted accordingly
5. Damaged or Defective Items
If you receive a damaged or wrong item:
- Contact us within 7 days of delivery
- Provide photos of the issue
- We will arrange replacement or full refund
- We cover return shipping for defective items
6. Return Shipping
Shipping costs vary:
- Change of mind: Customer pays return shipping
- Our error or defective item: We provide prepaid label
- International returns: Customer responsible for all costs
7. Store Credit
Option to receive store credit:
- Issued immediately upon return approval
- No expiration date
- Can be used for future purchases
8. Contact Us
For return questions:
- Email: [email protected]
- Response time: Within 24 business hours
- Include your order number in all communications
9. Policy Updates
We may update this policy. The latest version is always available on this page.